Delphix Telemetry

Overview

Delphix Telemetry encompasses two critical functions—registering your Data Control Tower (DCT) installation to a Delphix account, then uploading telemetry exports to the Delphix Telemetry services. This integration helps Delphix better understand product usage to enhance your support experience. Delphix Telemetry has an online and offline model.

Telemetry is required for DCT. Register every DCT installation and keep telemetry current by using online telemetry or by completing the required offline export uploads. See Telemetry enforcement and compliance status for deadlines and recovery details.

Online model

  • Requires internet connectivity.

  • Registration and telemetry are simultaneously configured.

  • Automatically uploads telemetry data daily.

Offline model

  • Does not require internet connectivity.

  • Registration must be performed manually, once.

  • Exports must be uploaded manually, typically quarterly.

You can view Delphix Telemetry service status at: status.delphix.com.

All DCT tiers (Core, Self Service, and Enterprise) and all deployment types (Kubernetes, OpenShift, and Appliance) support this capability.

Online registration and export upload

Follow these steps to register your DCT product and automatically upload the Telemetry export.

  1. Complete and submit this form to sign up for Delphix Telemetry and create your Delphix account.

  2. Within 24-48 hours, check your email for account creation instructions and create your password.

  3. Log in to your Data Control Tower instance.

  4. Navigate to Admin > Telemetry.

  5. Click Register in the top right.

  6. Enter your new Delphix account credentials and submit.

  7. Upon successful verification, click Register DCT.

  8. Your DCT installation is now registered. Exports are uploaded automatically every 24 hours. Confirm the last upload time in the Details section of the home DCT page.

Note: If your credentials change, repeat these steps to re-register.

Offline registration and export upload

Choose this method if your DCT installation lacks internet connectivity or you prefer manual uploads.

  1. Complete and submit this form to sign up for Delphix Telemetry and create your Delphix account.

  2. After 24-48 hours, use the email instructions to create your password and finalize the account setup. More details can be found here.

  3. Generate an API Token:

    1. Log in to your Delphix account.

    2. Navigate to Accounts > API Tokens, and follow the instructions to add a token. More details can be found in the Programmatic access to DCS (API Tokens) page.

    3. Save your generated API Token securely. This token will be required for each offline export upload.

  4. Log in to DCT.

  5. Navigate to Admin > Telemetry.

  6. Click Register, then select Switch to Offline Registration.

  7. First, create the command to register: DCT pre-populates a registration command with your instance’s actual Product ID and Public Key already filled in, along with the Delphix Telemetry API endpoint — these values are unique to your instance and only visible on your screen. Paste your API Token into the highlighted field, then copy the completed command.

  8. Run the copied command in your terminal.

    The copied command is formatted for Linux/macOS. Run it on whichever machine has internet access to the Delphix Telemetry service — typically your own laptop or a jump box. If that machine runs Windows, you will need to convert the command into PowerShell yourself — see API-based registration and upload for a ready-to-use PowerShell equivalent.

  9. The command returns a JSON string with key and token values. Copy the entire JSON payload as-is and paste it into the single response field in the DCT UI — do not split it into separate values.

  10. Submit to complete the offline registration, then follow the on-screen directions to upload your first Telemetry export.

For future Telemetry export uploads, follow the Offline export upload directions below.

Offline export upload

  1. Log in to DCT, navigate to Admin > Telemetry, and select Download export.

  2. Choose a date range, or leave as default for a comprehensive export. If you have uploaded before, set the range to cover from your last upload through today. If you notice a gap between uploads, you may be asked to generate and upload an additional export to cover it.

  3. Go to upload.delphix.com and upload the downloaded export file directly using the upload UI. Do not rename the file — it must retain the exact filename generated by DCT so it can be routed correctly. Uploads with a modified filename may be rejected. The Ticket ID field can be left blank if you do not have an associated Salesforce ticket.

  4. Confirm the upload completed successfully in the upload.delphix.com confirmation screen. Retain the confirmation or take a screenshot for record-keeping and audit purposes.

  5. After the upload is accepted, check your email for the acknowledgement key sent by Delphix. In DCT, select Enter Acknowledgement Key from the Actions menu, enter the key, and click Submit.

Per your agreement with Delphix, offline telemetry exports must be uploaded at least every 90 days. New DCT installations must complete telemetry registration within 30 days of installation. To avoid missing an upload window, consider switching to the online model so exports upload automatically, or set a recurring reminder for your offline uploads.

If you still need to upload via the direct API instead of upload.delphix.com, see API-based registration and upload.

Telemetry enforcement and compliance status

Starting with DCT 2026.5, Delphix enforces telemetry compliance for DCT. In the Admin > Telemetry page, DCT shows a registration status to help you understand whether your environment is current, approaching a deadline, or blocked.

DCT uses four registration states:

  • Not Registered: DCT has not completed the registration flow for the Delphix Telemetry service.

  • Compliant: DCT is successfully registered and telemetry exports are current.

  • Warning: DCT is approaching the deadline for required telemetry activity, and a banner prompts action.

  • Locked: DCT has reached the enforcement threshold and access is restricted until the compliance issue is resolved.

New installations show an in-product registration notice for the first 14 days after installation. From day 14 through day 30, DCT shows escalating banner warnings. If registration is still incomplete on day 30, DCT enters lockdown.

For ongoing compliance, DCT uploads telemetry automatically every day when online registration remains connected. If the live connection breaks, or if an offline registered instance does not upload a telemetry export within 90 days, DCT shows a warning banner with a 14-day grace countdown. If the issue is not resolved by the end of the grace period, DCT enters lockdown.

During lockdown, the full product remains visible in a read-only view and the Admin page remains fully available. Existing jobs can finish, but non-system users cannot start new jobs. Virtual databases remain available for use, but cannot be snapshotted, bookmarked, or refreshed. Read (GET) APIs remain available; write and action APIs are restricted. A persistent banner explains the lockdown and how to resolve it.

To recover, use the action shown in the persistent banner or go to Admin > Telemetry. If the instance has never been registered, complete registration. Otherwise, restore the online connection, upload a current telemetry export, or enter the acknowledgement key sent after a valid upload. Recovery is immediate after compliance is restored; there is no additional waiting period.

Proxy configuration

If you or your DCT instance is behind a firewall and a proxy server needs to be configured to enable online communication with the Delphix Telemetry service, then open the following URLs:

  • api.apps.delphix.com: Registers the DCT instance with the Delphix Telemetry service and retrieve the dynamic AWS bucket URL and signature for export upload.

  • s3-us-west-2.amazonaws.com: Validates connectivity to the AWS S3 bucket for uploads.

  • 081755927184-us-west-2-prod-telemetry.s3.amazonaws.com: The AWS S3 bucket where the telemetry export is uploaded.

  • aws.amazon.com/s3/: The observed redirect destination AWS uses after the initial telemetry connection.

All communication occurs over HTTPS, port 443.

Configuring DCT to use your proxy

If your DCT instance can only reach the internet through a corporate proxy server, you can configure DCT itself to route its outbound Telemetry and registration traffic through that proxy. This setting applies to the online registration and automatic telemetry upload process. This is separate from the firewall allowlist above: the allowlist opens the path on your network, while this setting tells DCT which proxy to use to reach it.

  1. Navigate to Admin > Telemetry.

  2. Click Edit next to the Proxy Settings section, then select Enable.

  3. Enter the Host and Port of your proxy server.

  4. If your proxy requires authentication, enter a Username and Password. DCT sends these credentials using HTTP Basic authentication.

  5. Click Save.

If you use the offline registration model, exports are generated and uploaded manually, and this proxy setting does not apply.

FAQs

I filled out the form for a Delphix account, but did not receive any follow-up emails. Where is it?

  • Once you request an account, it can take up to two (2) business days to receive a follow-up email containing next steps. If you do not see this email, please check your spam filters or IT email rules for emails from “noreply@apps.delphix.com”.

  • If you still have not received the email, please contact your Delphix Account Team.

Why am I being redirected to Delphix Compliance Services when I sign up for Delphix Telemetry?

  • Delphix Telemetry is hosted on Delphix Compliance Services (DCS), so account creation and access management for Delphix Telemetry are handled through DCS. You only need to complete the sign-up through this DCS service and, if using the offline model, optionally create an API Token. If you use the online model, it’s very possible you never need to touch this surface again.

I need to reset my Delphix account password. How do I do that?

  • Go to apps.delphix.com and use the Forgot your password? option.

  • If you use the online model, resetting your password means DCT’s stored credentials are no longer valid — you will need to repeat the online registration steps above to re-register.

  • If you use the offline model, no action is needed — offline registration relies on a previously issued API Token, not your live account credentials, so a password reset does not require re-registration.

How does Delphix use the data gathered by Telemetry? How is it secured?

  • Telemetry bundles contain metadata critical to analyzing product use, improving functionality, and enhancing security. Please review the documentation for specifics on data collected and its usage in analytics at Delphix Telemetry: Data and usage.

  • Delphix remains committed to transparency regarding data privacy and security.